Refund & Cancellation Policy

Maintenance charge payments made through the website are generally considered final. Residents are advised to verify all payment details, including Flat Number, Unit Number, and payment amount, before completing the transaction.

Refunds may be considered in the following circumstances:

• Duplicate maintenance payments.
• Excess amount paid due to a payment error.
• Failed transactions where the amount has been debited but not credited to the maintenance account.
• Any other exceptional cases approved by the Maintenance Management Committee.

Approved refunds will be processed after verification of payment records and supporting documents. Refunds are typically credited to the original payment source within 7 to 21 business days, subject to banking and payment gateway processing timelines.

Approved refunds are typically processed within 7 to 21 business days via the original payment method after verification and applicable deductions.

For refund requests, payment-related issues, or maintenance charge enquiries, please contact the Maintenance Office:IN-26, Riyasat Industrial Park, Ring Road, near Sitarampura Toll Plaza, Sanganer, Manohariya Wala, Jaipur, Rajasthan 302029
Phone: 8741888889
Email: aj.enertrak@gmail.com
The maintenance management reserves the right to approve, reject, or adjust refund requests based on verification and applicable maintenance policies.